On Saturday, my wife and I reluctantly went out and bought a new washing machine after my attempt to Repair our old one. We hit the Home Depot that I used to work at and checked out the appliances. My wife wasn’t overly thrilled with the sales associate because he did most of the talking to me. Part of it was because he remembered me from years ago. Part of it was a little bit that he seemed kind of… sexist. He only spoke to my wife about how to do laundry not the purchase itself.
Anyhow, we bought the machine and arranged delivery and installation. As well as removal of the old machine. The sales associate told me I’d get a call Wednesday evening to confirm the delivery on Thursday. I’m waiting for that call. But in the meantime…
On Monday I received a call going over the contract and the delivery guidelines. It was a reiteration of what the sales associate said as well as the contract I was given to read.
Cool. Thanks. I guess. She seemed friendly.
Tuesday I got a text telling me about the call I’ll be getting later today. A bit of overkill really. I will say Home Depot is definitely all about the customer service. So that makes me happy.
I can’t wait to get my call tonight to confirm my delivery tomorrow. As well as a call tomorrow to confirm my delivery.
And most likely a Follow Up call to see how my service and delivery was.
Crazy. But it will likely make me return to them if they put in that much effort.