Part of running a good business or having excellent customer service, is the little touches that are included. We have had nothing but good experiences with the selling of our old house and the purchase of our new home. From our real estate agents to the mortgage broker- we were given all start treatment.
Recently we received a package in the mail. It was unexpected but a really nice gesture from our mortgage broker. A bag of gourmet coffee and a couple of coffee mugs were inside along with a thank you letter. My wife and I were pleasantly surprised by this.
Months ago, our mortgage broker went above and beyond for us. Deryk even answered my phone call as he was walking into the hospital for the birth of his first child! That was an unexpected commitment. I wholeheartedly thanked him for all of his time (and his associates) for how they helped us get the mortgage we required for our home.
Going above and beyond feels like a luxury these days. Where a company puts people first and foremost when doing business. Anyone locally who is looking for a mortgage, I will back the Thrive Mortgage company 110%. If it wasn’t for their assistance and help, I have no idea if we would be in the house we are in now.
A big Thank You to Thrive Mortgage for helping us achieve our dream home.